The card game Set has long inspired mathematicians to create interesting problems. Now, a technique based on large language models (LLMs) is showing that artificial intelligence (AI) can help ...

Here’s a new axiom fit for the 21st century: The greater the global challenge, the more likely it is to fall to local governments to fix. But this modern reality comes with an inconvenient truth: Our ...

This study examines the impact of frontline employees' problem solving on customer satisfaction (CSAT) during ongoing interactions prompted by service failures and complaints. Using outsourced ...

The go-to response for organizational issues is typically some form of reactionary training. The mantra goes like this: Design the training. Deliver it. Move on ...