Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

A former Toms River police officer who’s accused of breaking into her ex-boyfriend’s house last year conspired with another ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...

Empathy and calm under pressure define Bailey Johnson’s new role as a Fairfield County Sheriff's dispatcher, where mental health calls are rising.

“You don’t realize how quickly everything can change,” said Kiesha Archer A Georgia-based 911 dispatcher whose job involves helping people in distress recently found herself on the receiving end of an ...

A 911 dispatcher has been fired after she accidentally sent first responders to the wrong address this week when a man called in complaining of chest pains. Lake County 911 said Thursday it has ...

(WXIA) -- Shanell Anderson's final words exposed fatal flaws in the nation's 911 system, but now the 11Alive Investigators have discovered AT&T precisely located the pond where Shanell was drowning ...