The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Support ticket numbers are on the rise in businesses across the country, as organizations deal with more complex applications and a growing number of devices. Whether your business provides technical ...

CISA warned on Thursday that attackers are exploiting a recently patched critical vulnerability in SolarWinds' Web Help Desk solution for customer support. Web Help Desk (WHD) is IT help desk software ...

A security oversight by SolarWinds developers in August allowing remote access to sensitive credentials within its Web Help Desk (WHD) product has found active exploitations in the wild. According to ...