Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Twilio TWLO has enhanced its Flex platform with new features like Unified Profiles and Agent Copilot. Unified Profiles, powered by Twilio Segment, enables clients to access native data layers for ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment. Ok, ok, so Twilio ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

Cloud communications platform-as-a-service company Twilio Inc. is flexing its muscle in the contact center market with the launch of a service called Twilio Flex. The company said Flex is a platform ...