eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom Team Chat

Trusted knowledge and AI-powered actions now available across leading UCaaS and CCaaS platformsSUNNYVALE, Calif., March 10, ...
CMS Wire

What Do You Call the Integration of Slack and Skype?

Business collaboration darling Slack has a new partner — Skype. It appears to be quite the collaborative match, with the fast-growing tool providing easy access to Microsoft’s ubiquitous ...
Diginomica

Salesforce Service Cloud introduces AI-powered workflows, Slack integration and conversation mining

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...
The Munich Eye

Salesforce Positions Slack as Universal AI Interface for Business Operations

Munich news, health insurance, technology, jobs and other topics for expatriates. The Eye Newspapers covers daily news and offers services for foreigners.