Opinions expressed by Entrepreneur contributors are their own. Customer relationship management is one of the hottest areas in sales management. Gartner projected this market will reach $36.5 billion ...

Following a series of complaints regarding practices by airlines and online travel agents that trick consumers into making unintended purchases — such as paying for seats — while booking flight ...

As a former Xerox sales leader, I was steeped, bathed and weekly anointed into how to sell effectively from learning programs like: SpinSelling, Negotiating to Win, Solution Selling, How to sell to a ...

Festive sales are the clearest stress test for Indian e-commerce, and year after year they expose the same dark patterns. Platforms hype deep discounts, push urgency, and sell premium memberships.

The government has banned the use of 'dark patterns' by e-commerce and online platforms. These deceptive practices manipulate customers into purchasing products they didn't intend to or lure them into ...