Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter resilience in the face of change, none can ...

The holiday crunch time is almost here, and your contact center needs to be ready. In previous columns we’ve looked at seasonal staffing alternatives such as shared staff arrangements and local ...

Since the term “globalization” came into existence, the business world has experienced drastic changes. Several new organizations and companies have emerged which have successfully been able to expand ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Expedia Corporate Travel recently revealed plans to bring some of its call center functions back to the U.S. from Manila, Philippines, where they had been handled by PeopleSoft. That decision closely ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Call center services are a mainstay in the outsourcing industry, thus it is hardly surprising that when broadcasting network, NBC, released the pilot for Outsourced, the show that it terms, ‘at once ...

After several years of stagnant growth, contact center outsourcing in the US and Americas is now poised for a significant upswing. Given the prediction by business & technology analysis firm Ovum, ...

LONDON--(BUSINESS WIRE)--The Contact Center Outsourcing market will register an incremental spend of about $30 billion, growing at a CAGR of 5.81% during the five-year forecast period. A targeted ...