Outbound call centers can be broadly classified into two distinct types based on the nature of the calls being made. In each classification, the agents are either mostly engaged in campaign management ...

The contact center is central to digital transformation, but to determine its effectiveness, business leaders must measure several key performance indicators (KPIs). However, one of the problems is ...

When discussing outbound call centers, many people think of robocalls, the frustrating outbound calls you likely don’t want to receive from companies with which you likely don’t have any relationship.

From sales prospecting to telemarketing campaigns, the natively integrated Outbound Call Center empowers SMBs to automate and scale their outbound operations with enterprise-grade efficiency. For ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Most modern software is going to report the typical call center ...

XIAMEN, China, Feb. 26, 2025 /PRNewswire/ -- Yeastar, a global leader in Unified Communications solutions, today launched its Outbound Call Center module for the P-Series Phone System Software Edition ...