OMAHA, Neb., April 3, 2019 /PRNewswire-PRWeb/ -- EPIC Connections, a leading contact center consulting and implementation services company, has been designated a NICE inContact Platinum Certified ...

In a gambit aimed in part at gaining cloud expertise, NICE buys SaaS provider inContact for $940M. Israeli software provider NICE Systems today announced its intention to purchase Salt Lake City-based ...

Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience “Today’s customers expect only the best from each and every brand they interact with, every ...

NICE and NICE inContact last week held their annual user/analyst/partner event, Interactions, in Orlando, Fla. It was the second annual event since NICE acquired inContact in late 2016, and signs of a ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – ...

NICE inContact has expanded its artificial intelligence applications by integrating Omilia's conversational technology stack, including speech-enabled virtual assistants and chatbots, to its ...

Paramus-based NICE announced Monday it has closed on its $940 million acquisition of inContact, a cloud contact center company.The deal, according to NICE, is the first of its kind that will allow one ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced Omdia, a leading global technology research firm, has recognized the company as the market leader in ...

Paramus-based NICE has agreed to acquire inContact, a cloud contact center company, it announced Wednesday.According to NICE, the acquisition will help revolutionize its customer service by providing ...

Hoboken, N.J., July 31, 2017 – The world’s No. 1 cloud customer experience platform is here. NICE (Nasdaq:NICE) announced today the launch of NICE inContact CXone™, the cloud platform that empowers ...

NICE inContact this week released the Spring 2019 version of its CXone cloud-based contact center software. It features multiple artificial intelligence-powered updates for smarter customer and agent ...

After deploying an artificial intelligence-powered solution from Nice InContact into its chatbot, TechStyle Fashion Group said it experienced cost savings while maintaining “satisfied” shoppers as ...