SUNNYVALE, CA--(Marketwired - Jun 10, 2013) - KANA Software, Inc., a global leader in customer service solutions used by more than 900 organizations worldwide, today announced it has once again been ...

Today's C-suite priorities are multiple and often conflicting. When Deloitte researchers asked more than 1,300 executives to choose what they're focusing on among 10 core business priorities in June ...

Artificial intelligence is touching every aspect of how we engage with information (and much more) these days. Today, a startup building out a business based on one particular application of that — ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...

With an ever increasing volume of available information, how can one keep up and make use of it? Information simply has to be accessible – gathering, managing and utilizing information is an ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...