James Merlino, MD. President and CMO of Chief Strategic Consulting for Press Ganey. As a surgeon with more than two decades of healthcare experience, Dr. Merlino served as chief experience officer and ...

OAKBROOK TERRACE, Illinois, Nov. 3, 2025, Nov. 03, 2025 (GLOBE NEWSWIRE) -- Joint Commission today announced the appointment of James I. Merlino, MD, as chief operating officer (COO), effective Jan. 1 ...

Healthcare providers need to focus on providing great customer service to patients, according to James Merlino, MD, chief experience officer at Cleveland Clinic and president and founder of the ...

James Merlino, MD. President and CMO of Chief Strategic Consulting for Press Ganey (South Bend, Ind.) Dr. Merlino brings more than 20 years of healthcare experience to his position at Press Ganey ...