As organizations scale from co-pilots to fully autonomous digital colleagues, the challenge is building smarter operating ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow.

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Innovation is as essential to social purpose as it is to business profits. But too many organizations embrace the latest fad—whether it be a contest, crowdsourcing tool, or technology platform—while ...