New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

The New York State Department of Motor Vehicles is launching new technology to improve customer service for residents and ...

Start with the basics. Use AI for chatbots and repetitive CX tasks to reduce wait times and lower operational costs. Build loyalty with advanced tech. Use real-time customer data to allow AI-driven ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

SAN FRANCISCO--(BUSINESS WIRE)--Iconic Ecommerce retailer Beyond, Inc., parent company of Bed Bath & Beyond, Overstock and Zulily, today announced its partnership with Extend to offer customers modern ...

Increasingly, the healthcare industry is discovering the importance of focusing on the customer experience, known as CX. “Patients have become the consumers and are actively demanding and receiving ...

Many airports struggle to meet funding needs through traditional sources. By harnessing the power of digital tools, airports can transform the passenger experience while unlocking revenue generating ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

New York’s first annual customer experience report outlines the progress the state has made in this area under the leadership of its inaugural chief customer experience officer, Tonya Webster. The ...