Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...

Everyone faces hard things, but not everyone handles them the same way. People who cope well tend to do a few things ...

Venting to the wrong person fuels your anger; whereas, talking to the right ones helps you feel heard, understood and heal in return. Share your troubles with trusted friends who validate your ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...