The cutbacks could impact almost half of U.S. based front-line workers. United Airlines is preparing to furlough up to 36,000 employees -- as much as 45% of its front-line U.S.-based workers -- as the ...

Employees tend to “rise to a level of respective incompetence,” being promoted “until their performance declines,” a report ...

Many companies do a poor job of reaching and engaging employees on the front line—because it’s more difficult than communicating with employees sitting in front of computers. Yet engaging and aligning ...

When front-line leaders create problematic subcultures, they and their direct reports end up becoming misaligned with the ...

Nearly half of those surveyed said there were two separate cultures at their workplaces: one for front-line employees and one ...

Leaders at St. Louis-based SSM Health have found value in walking the walk. The system’s “Walk a Mile in Your Shoes” program puts system executives in the shoes of employees who perform front-line ...