I once asked to be moved to a different account rep when the one I’d been assigned was repeatedly misunderstanding requests ...

Dealing with difficult clients is an inevitable part of doing business. While it may be tempting to simply ignore them or acquiesce to their demands, this type of approach can lead to more problems ...

Every business deals with challenging clients from time to time. Managing difficult clients can be a daunting task, but there are strategies and techniques you can use to help make the process easier.

Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

When your clients make your life miserable, you have to decide if it’s worth redirecting the relationship or just cutting ties and moving on. Not all clients are worth keeping. That said, to salvage a ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

Good customer service dictates that business owners take the mentality of, “The customer is always right.” In many cases, this type of thinking will help a business grow, since good customer service ...

You just need to look at the news lately to realize that there are more difficult people out there. People are getting arrested for being unruly on airlines it seems almost every day. The number of ...