PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

The Covid-19 pandemic has forever impacted how consumers purchase products and services. To address ever-changing customer behaviors, companies must manage every stage of the buying process by ...

The 21st century has seen a shift away from the company that’s “selling” and toward the consumer that’s “buying.” Business practices, like PR campaigns, have had to transition in kind to stay relevant ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Sep 13, 2023, 09:00am EDT This article is more than 2 years old.

CoreXponent/ CoreExponent: Delivering client-centric digital marketing services with a focus on customer satisfaction and excellence. eBook The State of AI in Customer Experience 2025 How AI, human ...

MARKHAM, Ontario--(BUSINESS WIRE)--The electric vehicle (EV) industry is at a crossroads as government incentives fade and consumer priorities shift. Automaker VinFast is proactively adapting to a new ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

The human element is the cornerstone of exceptional customer experiences (CX), as employees directly influence how customers perceive their interactions with the organization. According to Berry et al ...

Deere & Company DE announced that it inked a deal to acquire a construction technology company, Tenna. Deere will scale and grow the business using Tenna's customer-focused mixed-fleet model. Deere ...