This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. INDIANAPOLIS — 10% of the 500,000 AES users ...

Customers with Central Hudson Gas and Electric got the chance to meet face-to-face with a utility representative in Newburgh, New York last week. New York State Assemblyman Jonathan Jacobson, a ...

Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...

INDIANAPOLIS – AES customers are unhappy with the billing system changes from 6 months ago and the issues it has come with. Bonnie Bull has been an AES customer ever since she got her very first ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) empowers companies to build unforgettable digital experiences with consumers and businesses alike. To help businesses achieve a new level of customer ...

ComEd, the largest electric utility in Illinois and the primary electric provider for Chicago and much of Northern Illinois, will be making big changes to its billing system as soon as Friday, with ...

App Store payment failures are a big inconvenience for users and developers alike, but Apple will soon let customers solve their issues without leaving the app. Apple handles payment processing ...

Aug. 15—LOCKPORT — Imagine Sue Odle's reaction when after visiting the local NYSEG office for an incorrect bill of approximately $690 on July 10 she then received a bill a couple weeks later for more ...

NEW ORLEANS (WVUE) - The Louisiana House unanimously passed a bill Tuesday (April 16) aimed at reforming customer billing by the Sewerage & Water Board of New Orleans. Paul Rainwater, who heads Gov.

Officials with Connecticut's largest electric utility, Eversource Energy, and the Connecticut Public Utilities Authority continue to spar over electric rates, with latest dispute involving the size of ...

DEKALB COUNTY, GA — The DeKalb County Commission is set to vote Tuesday on a proposed “Water Customer Bill of Rights,” aimed at giving residents stronger protections and more transparency in the ...