A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

Improving nurse communication can potentially affect 15 percent of hospitals’ value-based purchasing incentive payments, according to a Press Ganey report. The report, “The Rising Tide Measure: ...

Communication is a critical component of healthcare, particularly when you consider the potential for miscommunication in a hectic environment when a delay or misunderstanding can cause needless ...

CMS shares 10 HCAHPS star ratings based on publicly reported HCAHPS measures. The nurse communication star rating combines data from three HCAHPS survey questions and summarizes how well patients feel ...

Improving physician and nurse communication in the hospital setting is pivotal in achieving a good patient experience. HealthLeaders is helping to celebrate Patient Experience Week! In honor of ...

Okay, so my aunt had surgery last spring. Hip replacement. She was in the hospital for about four days. I visited her a ...

Whether you’re a staff nurse or a nurse manager, giving and receiving feedback is essential to your professional journey. Feedback is direct communication that emphasizes your strengths or identifies ...

Although nurse practitioners (NPs) may spend as much as two thirds of patient-encounter time in interpersonal communication, the literature is sparse when it comes to NP-patient communication styles.

Indwelling devices like catheters cause roughly 25% of hospital infections, but ongoing efforts to reduce catheter use and misuse haven't succeeded as much as health care workers would like. But most ...

The study identified communication needs of emergency medicine nurses and physicians, in particular, what information should be conveyed, by whom and the most appropriate time to convey the ...