Rapport is a positive connection or relationship established between individuals, characterized by mutual understanding, trust, and empathy. In a call center scenario, building rapport with a customer ...

Discover how to use AI and customer data ethically to strengthen trust, loyalty and long-term business growth. Learn practical ways to scale personalization and connection without sacrificing your ...

Building trust and meaningful relationships are important parts of leadership. Trust is the foundation for creating collaboration, productivity, and thriving on your team. Yet, many leaders don't ...