Sellers had plenty of opportunities to connect and build relationships with prospects pre-Covid. Lunches. Dinners. Happy hours. Conferences. Sporting events. Site visits. But now that the wining and ...

Rapport is a positive connection or relationship established between individuals, characterized by mutual understanding, trust, and empathy. In a call center scenario, building rapport with a customer ...

Video marketing brings brand exposure while building trust with customers. Learn five strategies for building brand trust and ...

Do you want to learn how to build trust with your audience and turn them into happy, loyal customers? If so, you’re in the right place! I’ve spent more than 10 years building tech products and selling ...

When a customer steps through the doors of a retail location looking to purchase a new product, they want to be helped by a friendly, knowledgeable sales associate who can answer their questions, ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Email is by far the best channel for strengthening B2B relationships. But brands must first heed the client’s psychological needs, judging by The Science Behind Strong Relationships, a study by Front ...

Building customer trust is not just about making a sale — it's about establishing a solid foundation for a long-lasting relationship. When building strong client relationships, trust is the first and ...

Q:Although I research my customers and prepare my presentations in advance, I find it difficult to close the sale. What am I doing wrong? - Richard W., Mechanicsville Answer: Trust is the basis of any ...

People buy things from salespeople they like. If you employ empathic statements in a conversation with your customers, you will develop a rapport that will allow you to set the pace and direction of ...